Please read our Terms and Conditions thoroughly before placing an order:
We aim to advertise our products to the closest of accuracy to avoid any disappointment from our customers. We do this by describing the items to precision by including measurements, material and manufacturers proposed colour. Please note, we cannot take responsibility for colour perception as colour may slightly differ from actuality due to individual monitor and brightness settings.
A garment from time to time have very slight variations in patterns/colours due to availability of materials at the time. All garments are hand produced and therefore all measurements are approximations. A lot of our garments are hand embroidered and therefore fragile in their use. Stones, beads or sequins being displaced cannot be deemed as a defect in the garment received as this is caused by the nature of the work.
If you are not happy with your item please contact us at firstname.lastname@example.org within three days of receiving the item with your order number as well as the reason for your return. You must contact us first before sending back to return address. Please note, this is only applicable for ready to dispatch items. Please read below the Returns policy for any Made to Order items.
After getting in touch you must return within two working days including your order number in the parcel so we can identify your order.
When sending the parcel we recommend you use a tracked service with confirmation of delivery as we will not be held responsible for any lost packages when returning your items that we have not received.
A return will be accepted provided that the item returned is unworn and in perfect and original condition as to when sending to the buyer with all tags still attached and in its original packaging. Please note, Aaliya Collections does not reimburse shipping costs.
Failure to send back in original packaging and mishandling of our product could mean deduction in fee of the refund. Tags however must be attached and is compulsory in receiving any form of refund.
Any defect which includes marks, stains, damage or distinct smells on the items which suggest they have been worn, will mean that a return is not accepted.
Please be advised that due to hygiene concerns we cannot accept returns/exchanges on Hijabs (scarves) or Hijab caps which show signs of wear or have been worn.
Please note we only accept returns on our "Ready to Dispatch" items.
Sale/Discounted products are also strictly none-refundable.
If you'd like to exchange an item simply follow the same process and email us at email@example.com within 7 days of receiving the item. An exchange will be accepted provided that the original item is returned in its perfect and original condition.
Any sale items or items that have been discounted for the buyer with special offers/deals are strictly none refundable.
Made To Order Abayas
Made to Order Abayas are abayas that are made only after the order has been made in the specific size the customer has ordered. This means these abayas have a strict non refund policy and cannot be exchanged. For this reason we emphasise the importance of referring to our size guides or speaking to one of our team members for advice on what size to order should you be unsure. For pre-orders, please allow 2-3 weeks for your order to be delivered.
Cancellations can be made within 24 hours of making an order provided that your order has not already been dispatched within this time. Any later, a cancellation will not be accepted as the order may be under the process of dispatch or be dispatched already.
For Made To Order abayas, cancellations can be made within 48 hours provided your order has not been processed for production. Any time after this cancellation requests will not be accepted due to orders being submitted and finalized with the production team.
Unclaimed Parcels sent back to the sender from overseas (Outside of UK)
On unfortunate occasions, parcels are sent back to us if they are not claimed by the buyer at the address provided. In these circumstances, shipping fees would have to be repaid in order to send out the parcel for the second time.
The customer can ask for a refund instead if the item(s) is a ready to dispatch product but this would be minus any shipping fees.
If the item(s) is a Made to Order item, only a partial refund will be issued. This is minus any shipping fee plus 45% (including any manufacturing costs and restocking fees).
We will not take responsibility for any incorrect address details provided or for the parcels not being claimed by the buyer.