SAME DAY DELIVERY: We now have a Premium Service for Ready to dispatch items for all our customers who wish to have delivery in Leicestershire and surrounding areas on the same day!
Customers must get in touch with us first on: 07534 796253 - if you cannot get through please leave a message and we will get back to you as soon as possible. Orders must be made before 4pm to be eligible *subject to availability*.
All Ready To Dispatch items ordered, are dispatched within 1-2 working days of cleared payment.
Standard UK delivery rate is £3.99 and all items are delivered via 2nd Class Signed For Delivery via Royal Mail. Royal Mail states all 2nd class paid for items are usually delivered within 2-3 working days of the day of dispatch.
NEXT DAY DELIVERY (UK ONLY)
You must place the order before 11 am Monday to Thursday to qualify for Next Day Delivery excluding any public holidays. Next day delivery is only applicable to "Ready to Dispatch" items.
If you choose the Next Day Delivery option for any Made to Order items, it will not be dispatched until approximately 2-3 weeks from the date of the order placed, however when dispatching we will send it via Next Day Delivery.
All international deliveries are via Standard International Signed For Delivery via Royal Mail which takes approximately 5-7 working days to deliver (after date of dispatch).Countries such as the US, Canada and Europe all take approximately this long to deliver.
Please note, some parts of the world can take up to several weeks to be delivered. This includes countries such as South Africa and also parts of the Middle East.
All payments, whether they be via an invoice sent to you personally, or done through the website are secure and not shared with 3rd parties. You can therefore be reassured that all payment details given are secure and confidential.
DelaysWe use the Royal Mail service which gives us an approximate timeframe on when the parcel will be delivered to your door. However, there may be times when delays occur. This can occur any time especially during public holidays such as Christmas, Easter and bank holidays. We cannot be held for any delays caused as once the parcel has been dispatched by us, it is then the responsibility of the Royal Mail service for you to receive your parcel on time.
Made To Order
When ordering a made to order item, please allow approximately 2-3 weeks for us to process and dispatch your order.
As well as having abayas available for made to order we also have abayas which are in stock ready for immediate dispatch (under the Ready To Dispatch link). If a customer is to place an order on a made to order item alongside a ready to dispatch item, the order will not be dispatched until the pre-order item is ready.There may be rare occasions where pre-orders take slightly longer than usual due to unforeseen circumstances or busy seasons such as Ramadan. If a delay is expected, we will notify our customers of this. If you have a specific date you want to receive your pre-order by, please get in touch before ordering to ensure we can get your order delivered by that date.
Unclaimed Parcels sent back to the sender from overseas (Outside of UK)
On unfortunate occasions, parcels are sent back to us if they are not claimed by the buyer at the address provided. In these circumstances, shipping fees would have to be repaid in order to send out the parcel for the second time.
The customer can ask for a refund instead if the item(s) is a Ready To Dispatch product but this would be minus any shipping fees.
If the item(s) is a Made To Order item, only a partial refund will be issued. This is minus any shipping fee plus 45% (including any manufacturing costs and restocking fees).
We will not take responsibility for any incorrect address details provided or for the parcels not being claimed by the buyer.
* Please make sure to provide us with the correct address, as we will not be held responsible for costs incurred or lost packages due to errors in address details *