Please read our Terms and Conditions thoroughly before placing an order:
We aim to advertise our products to the closest of accuracy to avoid any disappointment from our customers. We do this by describing the items to precision by including measurements, material and manufacturers proposed colour. However, on the rare occasion, colours may slightly vary in reality despite our best efforts, we therefore cannot take responsibility for colour perception as colour may slightly differ from actuality due to individual monitor and brightness settings.
A garment from time to time may have very slight variations in patterns/colours due to availability of materials at the time. All garments are hand produced and therefore all measurements are approximations. A lot of our garments are hand embroidered and therefore fragile in their use. Stones, beads or sequins being displaced cannot be deemed as a defect in the garment received as this is caused by the nature of the work.
As our garments are delicate in nature, we would suggest that they are very gently hand washed only (we do not accept responsibility for any damage caused during washing/drying) - do not dry clean/tumble dry or wash with other garments. To rid creases they should be very gently hand steamed (using a low powered/low heat setting hand steamer).
If you are not happy with your item(s) purchased, please contact us at firstname.lastname@example.org within fourteen days of receiving, with your order number as well as the reason for your return. You must contact us first before sending back to the return address. Please note, any other form of contact to request a return will not be accepted, you must email us to the above email address only.
We accept returns on none - Sale items only and which have not been custom made.
When sending the parcel we recommend you use a tracked service via Royal Mail with confirmation of delivery as we will not be held responsible for any lost packages when returning your items that we have not received. As we provide a PO BOX address, we recommend Royal Mail only as other couriers may not recognise our address.
A return will be accepted provided that the item(s) returned are unworn and in perfect and original condition as to when sending to the buyer with all tags still attached and in its original packaging. Please note, Aaliya Collections does not reimburse shipping costs.
Failure to send back in original packaging and mishandling of our product could mean deduction in fee of the refund. Tags however must be attached and is compulsory in receiving any form of refund.
Any defect which includes marks, stains, damage or distinct smells on the items which suggest they have been worn, will mean that a return is not accepted. Please note - we strongly advise trying on our garments without any perfume applied, if there is a strong perfume odour evident when returning, a return will be rejected despite tags attached.
Once we have received your item(s), please allow up to 14 working days for us to process and issue your refund. After your refund is issued, it may take a further 2-5 working days for your refund to be credited back and to appear in your account.
Please be advised that due to hygiene concerns we cannot accept returns/exchanges on Hijabs (scarves) or Hijab caps.
Sale/Discounted products are strictly none-refundable/none exchangeable.
All our products are thoroughly quality checked before sending, however on the rare occasion you do receive a damaged item, you must email us within three days of receiving so we can look into this and have this immediately rectified, if you do email after this time period, we would not be able to accept any responsibility or return.
If you'd like to exchange an item simply follow the same process and email us at email@example.com within three days of receiving the item with your order number and item and size you wish to exchange to. An exchange will be accepted provided that the original item is returned in its perfect and original condition. We accept exchanges only on items that are not on Sale or Made to Order.
Candles & Scents
Only accepted in as 'New' condition. These must not have been lit or show any sign of usage to be applicable for return. Seals must not be broken on protective packaging.
Custom Made - Any custom made pieces are not liable for return or exchange.
Any sale items or items that have been discounted for the buyer with special offers/deals are strictly none refundable/none exchangeable.
We sometimes offer Free Shipping, this is applicable to customers spending over a specified amount. As a way of Thanking our Loyal customers we offer this discount.
If you wish to return an order where Free Shipping has been applied this offer is then void and therefore shipping charges are deducted from the final refund amount.
If you wish to return an order where Free Shipping has been applied, please do get in touch with us as outlined above.
Made To Order Abayas
Made to Order Abayas are abayas that are made only after the order has been made in the specific size the customer has ordered. This means these abayas have a strict no refund policy and cannot be exchanged. For this reason we emphasise the importance of referring to our size guides or speaking to one of our team members for advice on what size to order should you be unsure. For made to order items, please allow 3-5 weeks (approx.) for your order to be dispatched.
Cancellations can be made within 24 hours of making an order however there is no guarantee that the order can be cancelled. This will depend on whether the order has already been processed and dispatched before the email has been received and read by one of our team members. Our priority is fast and efficient service, and therefore we always aim to ship out orders as fast as possible. This means, even if you have emailed for cancellation before receiving any shipment notifications, the order may have still been processed and it may be too late to cancel. If we do receive the cancellation email before the order is processed, you will receive an email notifying you of a refund of the order you placed.
For Made To Order Abayas, all orders are final and cancellations cannot be made as these custom orders are sent directly to our manufacturers to process for production.
Unclaimed Parcels sent back to the sender from overseas (Outside of UK)
On unfortunate occasions, parcels are sent back to us if they are not claimed by the buyer at the address provided. In these circumstances, shipping fees would have to be repaid in order to send out the parcel for the second time.
The customer can ask for a refund instead if the item(s) is a ready to dispatch product but this would be minus any shipping fees and a restocking fee. A refund will only be issued once the item(s) has been received by us.
If the item(s) is a Made to Order item, only a partial refund will be issued. This is minus any shipping fee plus 45% (including any manufacturing costs and restocking fees).
We will not take responsibility for any incorrect address details provided or for the parcels not being claimed by the buyer.