STANDARD DELIVERY

All Ready To Dispatch items ordered, are dispatched within 1-2 working days of cleared payment.

Standard UK delivery - Tracked 48 Delivery via Royal Mail - with FULL TRACKING. Royal Mail states all Tracked 48 items are usually delivered within 2-5 working days of the day of dispatch.

TRACKED 24 DELIVERY (UK ONLY)

Tracked 24 Delivery via Royal Mail - with FULL TRACKING. Royal Mail states all Tracked 24 items are usually delivered within 1-2 working days of the day of dispatch.

NEXT DAY DELIVERY (UK ONLY)

You must place the order before 10 am Monday to Thursday to qualify for Next Day Delivery excluding any public holidays.

 

INTERNATIONAL DELIVERIES

All international deliveries are via Standard International Signed For Delivery via Royal Mail which takes approximately 5-14 working days to deliver (after date of dispatch).Countries such as the US, Canada and Europe all take approximately this long to deliver. Please note, if the parcel is held in customs, this can affect the delivery time.

Please note, some parts of the world can take up to several weeks to be delivered. This includes countries such as South Africa and also parts of the Middle East. There may also be cases where parcels sent to these regions get lost, if this is the case, a partial refund will be issued six weeks after dispatch if the parcel is still not delivered.

All payments, whether they be via an invoice sent to you personally, or done through the website are secure and not shared with 3rd parties. You can therefore be reassured that all payment details given are secure and confidential.

Duty and Tax

Please note, as we are no longer part of the European Union (EU), International customers purchasing from outside of the UK (Europe, United States and beyond) may be liable to pay duty and tax when receiving their parcels.

Delays

We use the Royal Mail service which gives us an approximate timeframe on when the parcel will be delivered to your door. However, there may be times when delays occur. This can occur any time especially during public holidays such as Christmas, Easter and bank holidays. We cannot be held for any delays caused as once the parcel has been dispatched by us, it is then the responsibility of the Royal Mail service for you to receive your parcel on time.

Made To Order

When ordering a made to order item, please allow approximately 3-5 weeks for us to process and dispatch your order.

There may be rare occasions where made to order abayas take slightly longer than usual due to unforeseen circumstances or busy seasons such as Ramadan. If a delay is expected, we will notify our customers of this. If you have a specific date you want to receive your pre-order by, please get in touch before ordering to ensure we can get your order delivered by that date.

Unclaimed Parcels sent back to the sender from overseas (Outside of UK)

On unfortunate occasions, parcels are sent back to us if they are not claimed by the buyer at the address provided. In these circumstances, shipping fees would have to be repaid in order to send out the parcel for the second time.

The customer can ask for a refund instead if the item(s) is a Ready To Dispatch product but this would be minus any shipping fees.

If the item(s) is a Made To Order item, only a partial refund will be issued. This is minus any shipping fee plus 45% (including any manufacturing costs and restocking fees).

We will not take responsibility for any incorrect address details provided or for the parcels not being claimed by the buyer.

* Please make sure to provide us with the correct address, as we will not be held responsible for costs incurred or lost packages due to errors in address details *

Abaya Size Guide

Abayas are made to be of loose fitting and the sizes are more related to height. For example, a size 50 means the abaya is 50 inches in length. In general and as a rule of thumb, our abayas are suitable for all sisters up to size 14 UK size. The belt provided with the abaya is what gives the abaya a more fitted look if this is what is desired.

Here is a guideline for which size you would be according to your height:

Please note, if you would like to wear heels with the abaya, please order one size higher to what has been recommended for your height.

The following tables are the measurements (approx.) used when making the abayas. The difference between Regular and Slim Fit is approximately 2/3 inches in width as shown below: 

If you would like a more fitted abaya which is made to measure, then please contact us at enquiries@aaliyacollections.com and we can process that for you. We can also accomodate for Plus size sisters who require a bigger sized abaya than our standard sizes available online.

 

Thobe Size Guide

Our Thobes are designed to be of tailored to Slim fit and the sizing is related to the Length. For example, a size 54 means the Thobe is 54 inches in length. To ensure you chose the right size:

1. Please refer to your Shirt size to achieve the right fitting

2. Measure from shoulder to ankle to find your required length

Slim-Fit Size Guide:

Length	Arm Hole	Shoulder	Hand	Neck	Chest	Sleeve Width	Hem Circumference
54 Slim	8.5	17	22.5	15.5	21.5	11	30
56 Slim	8.5	17.5	23.5	15.5	21.5	11	31
58 Slim	9	17.5	23.5	16	21.5	11.5	32
60 Slim	9.5	17.5	24	16	21.5	12	32

 

Regular Size Guide: